Privacy policy

Solwell Energy respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, request a quote, use our calculator, book a consultation, or communicate with our team. By using this website, you agree to the practices described in this policy.

We may collect personal information that you provide directly, including your name, email address, phone number, property address, ZIP code, electricity bill details, project goals, and any message you submit through our forms. We may also collect basic technical information automatically, such as your IP address, browser type, device type, pages visited, referral source, and general website usage data.

We use your information to respond to inquiries, prepare solar estimates, schedule consultations, assess service availability, improve our website, and provide customer support. If you request a quote or savings estimate, we may use the information you provide to model system size, expected production, available incentives, financing options, and projected savings.

Any information submitted through our quote forms or savings calculator is used to prepare a more relevant solar recommendation. Calculator results are estimates only and may change after a site review, utility check, roof assessment, incentive review, or final system design. We may keep quote and consultation records to support follow-up conversations, warranty service, project planning, and customer support.

We use cookies and similar technologies to keep the website working properly, understand how visitors use our pages, and improve the experience over time. Analytics data may include page views, button clicks, traffic sources, browser information, and approximate location. You can disable cookies through your browser settings, but some parts of the website may not function as expected.

We do not sell personal information. We may share limited information with trusted service providers who help us operate the website, manage inquiries, process forms, schedule consultations, provide analytics, or support customer communication. We may also share information when required by law, to protect our rights, to prevent fraud, or to complete a requested service.

We keep personal information only for as long as needed to provide services, respond to inquiries, maintain business records, support warranty or service obligations, and comply with legal requirements. Quote and project records may be retained for several years because solar installations often involve long-term service, warranty support, and performance history.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. The updated version will be posted on this page with a revised effective date.

Questions about this policy or how your information is handled? Contact the Solwell team at privacy@solwell.energy and we’ll respond within a few business days.